Subject: Ticket Assigned - Conversation with Hiii
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 11:10:52 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hiii Hiii                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Hiii Bot:  Hi Hiii, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  #9426245677 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9426245677 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971524736964            02:45 PM, 13th Apr                     Hiii                    Can you tell me           02:45 PM, 13th Apr                     Hiii                    Why my two tshirts got cancelled from my order ?           02:45 PM, 13th Apr                     Hiii                    And it shows the order will be delivered today can you tell me around what time ?           02:46 PM, 13th Apr                     Hiii                    Start Again           02:49 PM, 13th Apr                     Hiii                    Hi           02:49 PM, 13th Apr                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           03:04 PM, 13th Apr                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:04 PM, 13th Apr                   Mais                   We really apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.           03:07 PM, 13th Apr                   Mais                   We will also not be happy if you receive bad items in your order, which is why the item is canceled and you receive notice on the same.           03:07 PM, 13th Apr                   Mais                   So we have partially shipped your order and the order invoice has been adjusted. The order will be delivered within the specified time, and if you do not receive the order within the specified time, please contact us again in order to serve you to the fullest.           03:07 PM, 13th Apr                   Mais                   Is there anything else I can assist you with?           03:09 PM, 13th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           03:10 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6055897