Subject: Ticket Assigned - Conversation with Dr.Ibtisam Alnaqbi
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 11:10:30 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dr.Ibtisam Alnaqbi Dr.Ibtisam Alnaqbi                    Hello           02:32 PM, 13th Apr                     Dr.Ibtisam Alnaqbi                    I need to exchange some of cloths           02:32 PM, 13th Apr                     Dr.Ibtisam Alnaqbi                    There is one jumpsuit dirty           02:32 PM, 13th Apr                     Dr.Ibtisam Alnaqbi                    And I need to change some sizes           02:34 PM, 13th Apr                     Dr.Ibtisam Alnaqbi                    Can t do it through any branch?           02:34 PM, 13th Apr                     Dr.Ibtisam Alnaqbi                    Hello           02:43 PM, 13th Apr                   Mais                   Hi Dr. Ibtisam, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:49 PM, 13th Apr                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the items you wish with your specified size.  Otherwise, you can return the items to the store and you can check with them about their return/exchange policy.           02:49 PM, 13th Apr                   Mais                   Is there anything else I can assist you with?           02:51 PM, 13th Apr                     Dr.Ibtisam Alnaqbi                    So can’t exchange in the store           02:51 PM, 13th Apr                     Dr.Ibtisam Alnaqbi                    Only refund?           02:51 PM, 13th Apr                   Mais                   Kindly check with the store team regarding the exchnage.           02:53 PM, 13th Apr                     Dr.Ibtisam Alnaqbi                    So I can go fuj branch           02:54 PM, 13th Apr                     Dr.Ibtisam Alnaqbi                    ?           02:54 PM, 13th Apr                   Mais                   Yes sure.           02:54 PM, 13th Apr                     Dr.Ibtisam Alnaqbi                    Ok thanks           02:55 PM, 13th Apr                   Mais                   Is there anything else I can assist you with?           02:56 PM, 13th Apr                     Dr.Ibtisam Alnaqbi                    No thanks  I just want to make sure that I can exchange inline items in the branch           02:57 PM, 13th Apr                     Dr.Ibtisam Alnaqbi                    And ur answer yes           02:57 PM, 13th Apr                     Dr.Ibtisam Alnaqbi                    ?           02:57 PM, 13th Apr                   Mais                   We kindly ask you to please check with the store team regarding their exchange policy.           03:00 PM, 13th Apr                     Dr.Ibtisam Alnaqbi                    Im asking max           03:02 PM, 13th Apr                     Dr.Ibtisam Alnaqbi                    Should have same rule           03:02 PM, 13th Apr                     Dr.Ibtisam Alnaqbi                    How max customer service doesn’t know           03:03 PM, 13th Apr                     Dr.Ibtisam Alnaqbi                    I will go drive longe way to ask about the rule?!           03:03 PM, 13th Apr                   Mais                   Please accept our full apology, kindly note that you can check with them through the phone.           03:06 PM, 13th Apr                     Dr.Ibtisam Alnaqbi                    U can’t check           03:06 PM, 13th Apr                     Dr.Ibtisam Alnaqbi                    As this customer service           03:06 PM, 13th Apr                     Dr.Ibtisam Alnaqbi                    And rules in all store is same           03:07 PM, 13th Apr                   Mais                   To exchange the items, we suggest you visit the stores and purchase the new items/desired items or sizes and pay the price difference at the store.  You can even purchase different items or different styles of items as well by paying the price difference in case the desired size is not available.           03:09 PM, 13th Apr                     Dr.Ibtisam Alnaqbi                    Ok           03:09 PM, 13th Apr                   Mais                   Is there anything else I can assist you with?           03:09 PM, 13th Apr                     Dr.Ibtisam Alnaqbi                    Thanks           03:10 PM, 13th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:10 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6055894