Subject: Ticket Assigned - Conversation with Muhammed Badisha
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 10:59:54 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Muhammed Badisha Muhammed Badisha                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Muhammed Badisha, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:32 PM, 13th Apr                     Muhammed Badisha                    I have return request           02:33 PM, 13th Apr                     Muhammed Badisha                    Still not pick up           02:33 PM, 13th Apr                     Muhammed Badisha                    My order number 9424422251           02:33 PM, 13th Apr                     Muhammed Badisha                    My contact number +971589469963           02:34 PM, 13th Apr                     Muhammed Badisha                    Hi           02:44 PM, 13th Apr                   Mais                   Hi Muhammed, Good Afternoon. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           02:52 PM, 13th Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay.           02:52 PM, 13th Apr                   Mais                   Please give me a minute to check.           02:52 PM, 13th Apr                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:55 PM, 13th Apr                   Mais                   We will get in touch with you at the soonest we can.           02:55 PM, 13th Apr                   Mais                   Is there anything else I can assist you with?           02:57 PM, 13th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           02:59 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6055785