Subject: Ticket Assigned - Conversation with Shalini Kasera
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 05:17:00 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shalini Kasera Shalini Kasera                    Hello           09:06 AM, 13th Apr                   Mais                   Hi Shalini, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           09:07 AM, 13th Apr                     Shalini Kasera                    Hello           09:08 AM, 13th Apr                     Shalini Kasera                    I had ordered online some products ..want to exchange 2 products           09:09 AM, 13th Apr                     Shalini Kasera                    I had signed in as guest ..so not sure what's the process           09:09 AM, 13th Apr                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund 
 and then you can re order the items you wish.  Otherwise, you can return the items to the store and you can check with them about their return/exchange policy.           09:09 AM, 13th Apr                     Shalini Kasera                    Can u pls arrange for return           09:10 AM, 13th Apr                     Shalini Kasera                    I ll re- order again           09:10 AM, 13th Apr                   Mais                   Sure, please share with us the names of the items you want to return along with the order number so that we can do the needful.           09:10 AM, 13th Apr                     Shalini Kasera                             09:11 AM, 13th Apr                   Mais                   Please share with us the names of the items you want to return.           09:12 AM, 13th Apr                     Shalini Kasera                    Can I send pic           09:13 AM, 13th Apr                   Mais                   Yes sure.           09:13 AM, 13th Apr 
                     Shalini Kasera                             09:13 AM, 13th Apr                     Shalini Kasera                    These 2           09:13 AM, 13th Apr                   Mais                   We would like to inform you that a return request has been created for the products from the order No. 9425901586 dated on 13-4-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           09:14 AM, 13th Apr                     Shalini Kasera                    And how will the refund be initiated           09:15 AM, 13th Apr                   Mais                   Kindly note that the amount will be processed to the same card which you paid from.           09:15 AM, 13th Apr                     Shalini Kasera                    Great           09:16 AM, 13th Apr                     Shalini Kasera                    Thanku           09:16 AM, 13th Apr                   Mais                   Is there anything else I can assist you 
 with?           09:16 AM, 13th Apr                     Shalini Kasera                    No that's it           09:16 AM, 13th Apr                     Shalini Kasera                    Thanku           09:16 AM, 13th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           09:16 AM, 13th Apr                     Shalini Kasera                    So much           09:16 AM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6053131