Subject: Ticket Assigned - Conversation with Ferro
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 04:55:33 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ferro Ferro                    Hey Good Morning           08:40 AM, 13th Apr                     Ferro                    I didnt not receive my order yesterday           08:40 AM, 13th Apr                   Mais                   Hi Ferro, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           08:41 AM, 13th Apr                   Mais                   Please give me a minute to check.           08:41 AM, 13th Apr                     Ferro                    Can you please deliver it within 3 pm today           08:41 AM, 13th Apr                     Ferro                    Since I'm travelling I need it by 3 pm today           08:41 AM, 13th Apr                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           08:43 AM, 13th Apr                     Ferro                    Yes sure           08:43 AM, 13th Apr                     Ferro                    Al WAHA community, Ras Al Khor Road, near Cococola Factory, Rashidiya, Dubai. 226           08:44 AM, 13th Apr                     Ferro                    0501741479           08:44 AM, 13th Apr                     Ferro                    If it can't be delivered today can you please cancel the order           08:45 AM, 13th Apr                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             08:46 AM, 13th Apr                   Mais                   We will get in touch with you and deliver your order as soon as we can.           08:46 AM, 13th Apr                     Ferro                    Can I get it by 3 pm today           08:46 AM, 13th Apr                     Ferro                    Or you can cancel the order           08:47 AM, 13th Apr                     Ferro                    Can you please let me know when I will get           08:47 AM, 13th Apr                   Mais                   Please note that we are unable to determine a specified time to delivering the order, however we will do our best to deliver it as soon as we can, and we will raise the issue in order to be contacted by the courier at the soonest and you can arrange with him to deliver your items at your prefer time.           08:51 AM, 13th Apr                     Ferro                    Can you please cancel the order           08:52 AM, 13th Apr                   Mais                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           08:53 AM, 13th Apr                   Mais                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           08:53 AM, 13th Apr                     Ferro                    Okay Thanks.           08:54 AM, 13th Apr                   Mais                   Is there anything else I can assist you with?           08:54 AM, 13th Apr                     Ferro                    No Thank you           08:54 AM, 13th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           08:55 AM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6053086