Subject: Ticket Assigned - Conversation with Javid Ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 04:50:02 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Javid Ali Javid Ali                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Javid ali, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            08:39 AM, 13th Apr                   Mais                   Hi Javid, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           08:40 AM, 13th Apr                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           08:40 AM, 13th Apr                     Javid Ali                    Yes           08:42 AM, 13th Apr                     Javid Ali                    Tracking I’d 6043858           08:42 AM, 13th Apr                     Javid Ali                    Could check for refund           08:42 AM, 13th Apr                     Javid Ali                    How long could take           08:43 AM, 13th Apr                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:43 AM, 13th Apr                   Mais                   Regarding to the order 8425029088 we could see that the order has been cancelled by you on 4/8/23 and the amount 3.12 KWD has been refunded to your bank account.           08:45 AM, 13th Apr                   Mais                   Is there anything else I can assist you with?           08:47 AM, 13th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           08:49 AM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6053062