Subject: Ticket Assigned - Conversation with VInod
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 03:15:50 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with VInod VInod                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  VInod Bot:  Hi VInod, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0096555657121            07:06 AM, 13th Apr                   Mais                   Hi Vinod, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           07:07 AM, 13th Apr                     VInod                    Hello           07:07 AM, 13th Apr                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           07:07 AM, 13th Apr                     VInod                    I have purchased a school, which has one warranty           07:08 AM, 13th Apr                     VInod                    What is the process for return           07:09 AM, 13th Apr                     VInod                    are you there           07:09 AM, 13th Apr                   Mais                   Could you please elaborate the reason of your wish about returning the item?           07:11 AM, 13th Apr                     VInod                    It got damaged           07:11 AM, 13th Apr                     VInod                    I want to claim my warranty           07:11 AM, 13th Apr                     VInod                    Order #8184851383           07:11 AM, 13th Apr                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:13 AM, 13th Apr                   Mais                   We will get in touch with you at the soonest we can.           07:13 AM, 13th Apr                     VInod                    Ok           07:13 AM, 13th Apr                   Mais                   Is there anything else I can assist you with?           07:13 AM, 13th Apr                     VInod                    no           07:13 AM, 13th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           07:15 AM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6052873