Subject: Ticket Assigned - Conversation with Fateema
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 02:51:23 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fateema Fateema                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Fateema Bot:  Hi Fateema, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097477725407            06:34 AM, 13th Apr                   Mais                   Hi Fateema, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           06:35 AM, 13th Apr                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           06:36 AM, 13th Apr                     Fateema                    I wanted to cancel my order           06:37 AM, 13th Apr                     Fateema                    Can I know how           06:37 AM, 13th Apr                     Fateema                    I can do           06:37 AM, 13th Apr                     Fateema                    It is already payed but I wanted to cancel it           06:38 AM, 13th Apr                     Fateema                    Waiting for Ur reply           06:40 AM, 13th Apr                   Mais                   Please give me a minute to check.           06:40 AM, 13th Apr                   Mais                   We see that you want us to cancel your order 4726058726. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           06:42 AM, 13th Apr                   Mais                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           06:42 AM, 13th Apr                   Mais                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           06:42 AM, 13th Apr                   Mais                   Is there anything else I can assist you with?           06:44 AM, 13th Apr                     Fateema                    How much time will it take to b refund           06:45 AM, 13th Apr                   Mais                   Once the items will reached our warehouse, the amount will be refunded, and it may takes 7-14 working days to appear in your account.           06:47 AM, 13th Apr                     Fateema                    Okkk ma'am thank u           06:48 AM, 13th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           06:51 AM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6052813