Subject: Ticket Assigned - Conversation with LA
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 10:15:29 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with LA LA                    Hello           01:44 PM, 12th Apr                     LA                    I got an item canceled and my refund was deducted           01:44 PM, 12th Apr                     LA                    Can you please replace the item with another size instead?           01:45 PM, 12th Apr                     LA                    I did not cancel the item           01:45 PM, 12th Apr                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           01:48 PM, 12th Apr                   Mais                   Please give me a minute to check.           01:48 PM, 12th Apr                     LA                    Ok thank you           01:49 PM, 12th Apr                     LA                    This is the item just for reference and I did not cancel it           01:51 PM, 12th Apr                   Mais                   We really apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.           01:51 PM, 12th Apr                   Mais                   We regret to inform you that the product has been canceled from order 9425909853 due to its out of stock/quality check issues, so we have partially shipped your order, and the amount of the canceled product AED46.81 has been returned to your account on 12-4-23 and it takes 7 to 14 working days for the amount to appear in your account, according to procedures your bank.           01:52 PM, 12th Apr                   Mais                   We will also not be happy if you receive bad items in your order, which is why the item is canceled and you receive notice on the same.           01:52 PM, 12th Apr                     LA                    But why am I not getting the full refund?           01:53 PM, 12th Apr                     LA                    Also can you get me another size instead since I think the problem was because the stock of the size I picked it finished           01:54 PM, 12th Apr                   Mais                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           01:54 PM, 12th Apr                     LA                    Ok so can you just get another size instead?           01:55 PM, 12th Apr                   Mais                   Please accept our full apology as we are unable to amend on the order after it has been confirmed.           01:55 PM, 12th Apr                   Mais                   Is there anything else I can assist you with?           01:57 PM, 12th Apr                     LA                    Ok is it available in the stores if I can come pick it up myself           01:57 PM, 12th Apr                     LA                    Can you please check Mall of the emirates           01:57 PM, 12th Apr                     LA                    A size 8           01:57 PM, 12th Apr                     LA                    I’ll pick it up           01:57 PM, 12th Apr                   Mais                   Please allow me a minute to check this for you.           01:57 PM, 12th Apr                     LA                    Thank you           01:58 PM, 12th Apr                   Mais                   Sorry for the delay, we are still checking.           02:07 PM, 12th Apr                     LA                    No problem           02:07 PM, 12th Apr                     LA                    Please let me know ASAP           02:07 PM, 12th Apr                   Mais                   We will get in touch with you through your email, please allow us the time so that we can check for you further           02:09 PM, 12th Apr                   Mais                   Is there anything else I can assist you with?           02:11 PM, 12th Apr                     LA                    No that’s all thank you           02:11 PM, 12th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           02:15 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6046509