Subject: Ticket Assigned - Conversation with Lulu
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 09:46:40 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lulu Lulu                    Hello           01:23 PM, 12th Apr                     Lulu                             01:24 PM, 12th Apr                     Lulu                    Is this from your side?           01:24 PM, 12th Apr                   Mais                   Hi Lulu, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           01:28 PM, 12th Apr                   Mais                   Kindly note that we are unable to determine if this is from our side or not, however allow me a minute to check your order           01:28 PM, 12th Apr                     Lulu                    Okay           01:28 PM, 12th Apr                     Lulu                    Atleast, order number should be mentioned, if from your side, right?           01:32 PM, 12th Apr                   Mais                   Yes exactly, and please note that we are unable to find any order has been placed recently, could you please check again?           01:33 PM, 12th Apr                     Lulu                             01:34 PM, 12th Apr                     Lulu                    I'm not able to track it either because I made the purchase as guest.           01:34 PM, 12th Apr                     Lulu                    Then after that I created the account           01:34 PM, 12th Apr                     Lulu                    But I was receiving messages confirming my purchase was complete and I paid           01:35 PM, 12th Apr                   Mais                   We have checked for you and found via your order tracking number that your order 9425883751 has been out for delivery on 12-4-23و and we hope it will be delivered to you as soon as possible.           01:37 PM, 12th Apr                   Mais                   Knowing that you will be contacted by the courier before delivering the order, so please keep your contact number active so that we can deliver your items as soon as we can.           01:37 PM, 12th Apr                   Mais                   You can also track the delivery of the order via the website https://bit.ly/3v0Daf7 through the tracking number FP041223000172.           01:38 PM, 12th Apr                     Lulu                    I need to know is this your courier or not!           01:38 PM, 12th Apr                     Lulu                    So I send the address           01:38 PM, 12th Apr                   Mais                   Kindly note that you will be contacted by the courier and you can ask him, as we are unable to determine it's specified address           01:40 PM, 12th Apr                     Lulu                    I just received this WhatsApp, no call           01:40 PM, 12th Apr                     Lulu                    He should call?           01:40 PM, 12th Apr                     Lulu                    Can't you check with his mobile number?!           01:41 PM, 12th Apr                   Mais                   Please accept our full apology as we do not have the courier's numbers           01:43 PM, 12th Apr                   Mais                   Is there anything else I can assist you with?           01:45 PM, 12th Apr                     Lulu                    Thank you!           01:45 PM, 12th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           01:46 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6046213