Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 08:42:56 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hello, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            12:21 PM, 12th Apr                     Hello                    i want to double check on my return request           12:22 PM, 12th Apr                   Mais                   Hi Tntna, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           12:23 PM, 12th Apr                     Hello                    hello Mais           12:24 PM, 12th Apr                     Hello                    am Ruqaia           12:25 PM, 12th Apr                     Hello                    want to follow up about the return           12:25 PM, 12th Apr                   Mais                   Please give me a minute to check.           12:29 PM, 12th Apr                   Mais                   Sorry for the delay, we are still checking.           12:36 PM, 12th Apr                   Mais                   We would like to inform you that after checking it turns that the return request has been created on 11-4-23, and the courier may takes 3-5 working days to collect the items, so please allow us the time.           12:38 PM, 12th Apr                   Mais                   Knowing that you will be contacted by the courier before collecting the order, so please keep your contact number active so that we can collect your items as soon as we can.           12:38 PM, 12th Apr                   Mais                   Is there anything else I can assist you with?           12:40 PM, 12th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           12:42 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6045692