Subject: Ticket Assigned - Conversation with Shamim
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 06:30:50 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shamim Shamim                    What is your return policy           10:15 AM, 12th Apr                     Shamim                    Hlo           10:15 AM, 12th Apr                   Mais                   Hi Shamim, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           10:18 AM, 12th Apr                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the items you wish.  Otherwise, you can return the items to the store and you can check with them about their return/exchange policy.           10:18 AM, 12th Apr                     Shamim                    I can’t find return option in my account           10:20 AM, 12th Apr                     Shamim                    Can you help me           10:20 AM, 12th Apr                   Mais                   Please share with us the names of the items you want to return so that we can do the needful.           10:21 AM, 12th Apr                     Shamim                    I already call your costumer service also they didn’t update           10:21 AM, 12th Apr                     Shamim                    Ok           10:21 AM, 12th Apr                     Shamim                             10:22 AM, 12th Apr                     Shamim                    Striped Oxford shirt size XL           10:22 AM, 12th Apr                     Shamim                    Order #9423456841           10:23 AM, 12th Apr                     Shamim                    This is my order id           10:24 AM, 12th Apr                   Mais                   Please give me a minute to check.           10:24 AM, 12th Apr                     Shamim                    Ok please           10:26 AM, 12th Apr                   Mais                   Kindly note that there is already a return request has been created for this item on 4-4-23           10:26 AM, 12th Apr                   Mais                   However, please confirm your contact number so that we can arrange the collection process as soon as we can           10:26 AM, 12th Apr                     Shamim                    0558571868           10:27 AM, 12th Apr                     Shamim                    Yes but no one call me until now           10:27 AM, 12th Apr                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             10:27 AM, 12th Apr                   Mais                   We will get in touch with you at the soonest we can           10:27 AM, 12th Apr                     Shamim                    Please arrange asap           10:27 AM, 12th Apr                   Mais                   Sure, we will do the needful           10:28 AM, 12th Apr                     Shamim                    Thank you ?           10:29 AM, 12th Apr                   Mais                   Is there anything else I can assist you with?           10:29 AM, 12th Apr                     Shamim                    Thank you have wonderful day           10:29 AM, 12th Apr                     Shamim                    ??           10:29 AM, 12th Apr                     Shamim                    Can you please arrange today           10:29 AM, 12th Apr                     Shamim                    No thank you           10:30 AM, 12th Apr                   Mais                   Please be assured that we will do our best to collect your item at the soonest we can.           10:30 AM, 12th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           10:30 AM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6044842