Subject: Ticket Assigned - Conversation with Evelyn
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 05:37:45 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Evelyn Evelyn                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Evelyn Bot:  Hi Evelyn, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0563247421            09:26 AM, 12th Apr                   Mais                   Hi Evelyn, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           09:26 AM, 12th Apr                     Evelyn                    hi           09:27 AM, 12th Apr                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           09:27 AM, 12th Apr                     Evelyn                    9421562597 this is the order number, it was collected yesterday after more than 20 days, please let me know how will i get my refund, will it be sukran pay or credit card           09:28 AM, 12th Apr                   Mais                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           09:29 AM, 12th Apr                   Mais                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days, and to your Shukran Pay.           09:29 AM, 12th Apr                     Evelyn                    i had selected shukran pay as the mode of return why is it showing it will refund in credit card           09:30 AM, 12th Apr                   Mais                   Is there anything else I can assist you with?           09:30 AM, 12th Apr                     Evelyn                    can you please change that and make shukran pay as the mode of refund           09:31 AM, 12th Apr                   Mais                   Kindly note that the amount will be refunded to your Credit card and Shukran Pay           09:31 AM, 12th Apr                     Evelyn                    why credit card, i had selected shukran pay           09:32 AM, 12th Apr                   Mais                   Please give me a minute to check.           09:32 AM, 12th Apr                     Evelyn                    ok           09:33 AM, 12th Apr                   Mais                   Kindly note that you have burned Shukran points and the refund against that will be processed as My Credit /Shukran Pay and the rest amount will be processed as original mode of payment.           09:35 AM, 12th Apr                   Mais                   We regret to inform you that we are unable to amend on the refund.           09:35 AM, 12th Apr                     Evelyn                    ok thanks           09:36 AM, 12th Apr                   Mais                   Is there anything else I can assist you with?           09:36 AM, 12th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           09:37 AM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6044652