Subject: Ticket Assigned - Conversation with Arshad
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 05:34:02 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Arshad Arshad                    Hello           09:23 AM, 12th Apr                   Mais                   Hi Arshad, Good Morning. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           09:24 AM, 12th Apr                     Arshad                    I made a purchase on the app for above 200dhs and received the order. And now I want to return one item   However the delivery charge amount is being deducted from the refund money.           09:25 AM, 12th Apr                   Mais                   Could you please share your order number so that I can assist you further?           09:25 AM, 12th Apr                     Arshad                    Yes           09:26 AM, 12th Apr                     Arshad                             09:26 AM, 12th Apr                     Arshad                    9425168995           09:26
  AM, 12th Apr                   Mais                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           09:28 AM, 12th Apr                     Arshad                    Instead can I return and get a different product from baby shop?           09:29 AM, 12th Apr                   Mais                   We kindly ask you to please check wit the store team regarding the exchange, as we do not have online exchange option available at this time.           09:30 AM, 12th Apr                     Arshad                    So is this possible ?           09:31 AM, 12th Apr                   Mais                   Please check with the store team regarding the same.           09:31 AM, 12th Apr                     Arshad                    Ok           09:32 AM, 12th Apr                     Arshad
                     If I want to return product , within how many days should it be           09:32 AM, 12th Apr                   Mais                   Is there anything else I can assist you with?           09:32 AM, 12th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           09:33 AM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6044629