Subject: Ticket Assigned - Conversation with Janice Mae
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 03:58:10 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Janice Mae Janice Mae                    Can i exchange an item           07:48 AM, 12th Apr                   Mais                   Hi Janice, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           07:49 AM, 12th Apr                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the items you wish.  Otherwise, you can return the items to the store and you can check with them about their return/exchange policy.           07:49 AM, 12th Apr                   Mais                   Is there anything else I can assist you with?           07:52 AM, 12th Apr                     Janice Mae                    How many dayz i
 t takez           07:52 AM, 12th Apr                   Mais                   We would like to inform you that you can return the items within 14 days start from the date of receiving your order.           07:53 AM, 12th Apr                   Mais                   In case you want to return through the online, the courier may takes 3-5 working days to collect your returns           07:54 AM, 12th Apr                   Mais                   And in case you want to return to the store, the process will be done at the same time.           07:54 AM, 12th Apr                   Mais                   Could you please confirm your wish?           07:56 AM, 12th Apr                     Janice Mae                    No need thank u for ur time           07:57 AM, 12th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           07:57 AM, 12th Apr                                          View conversation in Fresh
 chat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6044378