Subject: Ticket Assigned - Conversation with Masna Muhaz
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 03:02:13 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Masna Muhaz Masna Muhaz                    Hello           06:49 AM, 12th Apr                     Masna Muhaz                             06:50 AM, 12th Apr                     Masna Muhaz                    It was to be delivered yesterday           06:50 AM, 12th Apr                     Masna Muhaz                    I didnot get it yet           06:50 AM, 12th Apr                     Masna Muhaz                    Can you just check what is the status           06:50 AM, 12th Apr                   Mais                   Hi Masna, Good Morning. Thank you for contacting Max. My name is Mais. We would be happy to help you.           06:51 AM, 12th Apr                     Masna Muhaz                    Hello           06:51 AM, 12th Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay.           06:51 AM, 12th Apr                   Mais                   Please give me a minute to check.           06:51 AM, 12th Apr                     Masna Muhaz                    Ok           06:52 AM, 12th Apr                   Mais                   Could you please confirm your contact number and your address?           06:52 AM, 12th Apr                     Masna Muhaz                    0557511330           06:52 AM, 12th Apr                     Masna Muhaz                    Mohd noor shafi building, building no.15, flat no :2, al hamriya, bur dubai, dubai           06:53 AM, 12th Apr                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             06:53 AM, 12th Apr                   Mais                   We will get in touch with you at the soonest we can           06:53 AM, 12th Apr                     Masna Muhaz                    Ok           06:53 AM, 12th Apr                     Masna Muhaz                    And i have one more issue           06:54 AM, 12th Apr                     Masna Muhaz                    I purchased two pants recently, but with two washes the threads are coming out           06:55 AM, 12th Apr                     Masna Muhaz                    Very poor quality           06:55 AM, 12th Apr                     Masna Muhaz                    Why is this so?           06:55 AM, 12th Apr                     Masna Muhaz                    And i have already returned my kids joggers because the color was fading while washing..           06:55 AM, 12th Apr                     Masna Muhaz                    I will send the pictures later           06:56 AM, 12th Apr                     Masna Muhaz                    This is completely not accepted           06:56 AM, 12th Apr                   Mais                   Please accept our full apology for this, we will do our best to raise our quality service and improve our performance in order to not repeat such mistakes again           06:56 AM, 12th Apr                     Masna Muhaz                    But this doesn’t fix our problem           06:57 AM, 12th Apr                     Masna Muhaz                    Your apology           06:57 AM, 12th Apr                   Mais                   Kindly note that we can arrange a return and refund process for the items you are facing issues with, please confirm your wish about this and share with us the exact names of the items so that we can do the needful.           06:58 AM, 12th Apr                     Masna Muhaz                    Ok           06:58 AM, 12th Apr                     Masna Muhaz                    I will send the pictures later           06:58 AM, 12th Apr                   Mais                   We will be happy to serve you anytime you prefer.           06:59 AM, 12th Apr                   Mais                   Is there anything else I can assist you with?           07:00 AM, 12th Apr                     Masna Muhaz                    No thanks           07:01 AM, 12th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           07:01 AM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6044256