Subject: Ticket Assigned - Conversation with Mshael
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 02:38:36 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mshael Mshael                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Mshael, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            06:31 AM, 12th Apr                   Mais                   Hi Mshael, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           06:32 AM, 12th Apr                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           06:33 AM, 12th Apr                     Mshael                    Hello I missed 8 QR I had in my credits I only used twenty riyals of the 28           06:33 AM, 12th Apr                     Mshael                    I had 28 I used only 20 and 8 gone !           06:34 AM, 12th Apr                   Mais                   Please give me a minute to check.           06:35 AM, 12th Apr                     Mshael                    Ok           06:35 AM, 12th Apr                   Mais                   Please be assured as we have now escalated this issue to our technical team and they are closely working on this to fix it for you.             06:36 AM, 12th Apr                   Mais                   We will get in touch with you at the soonest we can           06:36 AM, 12th Apr                     Mshael                    Ok thanks           06:36 AM, 12th Apr                   Mais                   Is there anything else I can assist you with?           06:37 AM, 12th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           06:38 AM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6044197