Subject: Ticket Assigned - Conversation with Mustafa
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 10:25:25 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mustafa Mustafa                    Hello           01:55 PM, 11th Apr                     Mustafa                    Hello           01:55 PM, 11th Apr                   Mais                   Hi Mustafa, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:03 PM, 11th Apr                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           02:05 PM, 11th Apr                   Mais                   I have not received a response from you still, please confirm if we are still connected?           02:06 PM, 11th Apr                     Mustafa                    Yes           02:08 PM, 11th Apr                   Mais                   Good Afternoon Mustafa, please elaborate your query so that we can assist you further           02:12 PM, 11th Apr                     Mustafa                    I make return request long time ago           02:13 PM, 11th Apr                     Mustafa                    But didn't picked yet           02:13 PM, 11th Apr                     Mustafa                    It's been a week           02:14 PM, 11th Apr                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           02:14 PM, 11th Apr                     Mustafa                    Please let this finished soon, because i have to purchase clothes           02:14 PM, 11th Apr                     Mustafa                    66015310           02:14 PM, 11th Apr                     Mustafa                    BiBi tower, Salmiya           02:15 PM, 11th Apr                     Mustafa                    Block 4           02:15 PM, 11th Apr                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:15 PM, 11th Apr                   Mais                   We will get in touch with you at the soonest we can           02:16 PM, 11th Apr                     Mustafa                    Please today           02:16 PM, 11th Apr                   Mais                   Sure, we will do our best to collect your returns as soon as we can           02:16 PM, 11th Apr                     Mustafa                    Ok           02:17 PM, 11th Apr                   Mais                   Is there anything else I can assist you with?           02:17 PM, 11th Apr                     Mustafa                    And please proceed my refund ASAP           02:17 PM, 11th Apr                   Mais                   Yes please allow us the time and we will do the needful           02:19 PM, 11th Apr                     Mustafa                    Before 3pm           02:20 PM, 11th Apr                   Mais                   We will do our best and the courier will contact you before collecting the order, and you can arrange with him to collect your items at your specified time           02:21 PM, 11th Apr                   Mais                   Is there anything else I can assist you with?           02:22 PM, 11th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           02:24 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6037862