Subject: Ticket Assigned - Conversation with Heth Grillet
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 10:14:05 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Heth Grillet Heth Grillet                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Heth Grillet Bot:  Hi Heth Grillet, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425735029 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  052-276-8303 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Good Afternoon Heth, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you. Customer:  Hello Reena Customer:  Can you kindly help me please with my order. It says that my order has not been processed. However, my PayPal account has been deducted already with the full amount Customer:  IMAGE Agent:  It will just take a moment to check the details for you. Customer:  What is the update? Agent:  We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9425735029 was not placed successfully. Agent:  Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9425736186 Agent:  The payment has been captured only once from your account which is for the new successfully placed order. Agent:  Once this order has been shipped out you will receive an email notification for the same containing the tracking details. Agent:  Please let us know if we can assist you any other queries. Customer:  That’s good. However, the new order that has been placed has doubled one item.  I ordered only 1 each item. Kindly rectify that for me please Customer:  And thank you for your quick assistance Customer:  IMAGE Customer:  The encircled one appears to be doubled on the new order Agent:  We would like to inform you that you have ordered two quantity for this item Lee Cooper Checked Shirt with Long Sleeves and Chest Pocket Agent:  Please let us know if we can assist you any other queries. Agent:  It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day. Customer:  Can you still modify the order with just 1 of this shirt please? Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            01:59 PM, 11th Apr                   Mais                   Hi Heth, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:07 PM, 11th Apr                   Mais                   We can see that you have contacted us regarding your order 9425735029           02:07 PM, 11th Apr                   Mais                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9425735029 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9425736186           02:11 PM, 11th Apr                   Mais                   The payment has been captured only once from your account which is for the new successfully placed order.           02:11 PM, 11th Apr                   Mais                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           02:11 PM, 11th Apr                   Mais                   Is there anything else I can assist you with?           02:12 PM, 11th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:13 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6037752