Subject: Ticket Assigned - Conversation with Jose Martin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 09:08:11 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jose Martin Jose Martin                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Jose Martin, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425570057 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0588757351            12:59 PM, 11th Apr                   Mais                   Hi Jose, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           01:01 PM, 11th Apr                   Mais                   We can see that you have contacted us regarding your order 9425570057           01:01 PM, 11th Apr                     Jose Martin                    Good afternoon           01:02 PM, 11th Apr                     Jose Martin                    Yes           01:02 PM, 11th Apr                   Mais                   Please be assured as we have now escalated this issue to our store team and they are closely working on this to fix it for you.             01:02 PM, 11th Apr                   Mais                   We will get in touch with you at the soonest we can           01:02 PM, 11th Apr                     Jose Martin                    I just want to ask regarding my order if it is ready?           01:02 PM, 11th Apr                   Mais                   We will raise the issue to the store team to process the order ASAP.           01:03 PM, 11th Apr                     Jose Martin                    Yes please, because I thought that I can pick it up on the same day the dat I placed the order           01:03 PM, 11th Apr                     Jose Martin                    Day*           01:03 PM, 11th Apr                   Mais                   Please allow us the time and we will do our best to process the order as soon as we can           01:04 PM, 11th Apr                     Jose Martin                    Thank you           01:04 PM, 11th Apr                   Mais                   Is there anything else I can assist you with?           01:04 PM, 11th Apr                     Jose Martin                    That’s all           01:05 PM, 11th Apr                     Jose Martin                    Thanks a lot           01:05 PM, 11th Apr                     Jose Martin                    Have a good day           01:05 PM, 11th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           01:07 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6037153