Subject: Ticket Assigned - Conversation with Ghenza Samad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 05:04:10 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ghenza Samad Ghenza Samad                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Ghenza samad Bot:  Hi Ghenza samad, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0556347089            08:55 AM, 11th Apr                   Mais                   Hi Ghenza, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           08:55 AM, 11th Apr                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           08:56 AM, 11th Apr                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           08:58 AM, 11th Apr                     Ghenza Samad                    Yes           08:58 AM, 11th Apr                     Ghenza Samad                    My order was delivered on April 3rd and it still shows as processing           08:58 AM, 11th Apr                     Ghenza Samad                    Due to this I'm unable to return an item           08:58 AM, 11th Apr                     Ghenza Samad                    I want to return and replace please           08:59 AM, 11th Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you.           08:59 AM, 11th Apr                   Mais                   Please share with us the names of the items you want to return so that we can do the needful           08:59 AM, 11th Apr                     Ghenza Samad                    Do you have the order detail?           08:59 AM, 11th Apr                     Ghenza Samad                    I would like to return the Aldo Bag from the order .           09:00 AM, 11th Apr                   Mais                   Could you please confirm if this is the intended order 9423827542           09:00 AM, 11th Apr                     Ghenza Samad                    I prefer to return it to a nearby store           09:01 AM, 11th Apr                     Ghenza Samad                    Yes thats the order number           09:01 AM, 11th Apr                   Mais                   We are sorry for the inconvenience caused and we have forwarded this information to our concern team to update the system that you have already received your order, so that you can return the item to the store.           09:03 AM, 11th Apr                   Mais                   We will get in touch with you at the soonest we can.           09:03 AM, 11th Apr                     Ghenza Samad                    Thanks           09:03 AM, 11th Apr                   Mais                   Is there anything else I can assist you with?           09:03 AM, 11th Apr                     Ghenza Samad                    No, thank you           09:03 AM, 11th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           09:03 AM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6035744