Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 03:59:36 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hello Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9422623380 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP032823004662     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0565831087            07:20 AM, 11th Apr                     Hello                    please ASAP , i want to complaint .. i need to return the items as i already received the order since March 29th           07:21 AM, 11th Apr                     Hello                    and the status has never been updated , to return the items           07:21 AM, 11th Apr                     Hello                    i called many tiiiimes with same answers , we are working on it .. it have been 10 days           07:22 AM, 11th Apr                   Mais                   Hi Tntna, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           07:22 AM, 11th Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay.           07:22 AM, 11th Apr                   Mais                   Please give me a minute to check.           07:22 AM, 11th Apr                     Hello                    i want you to collect the items and refund me           07:22 AM, 11th Apr                     Hello                    thats it           07:22 AM, 11th Apr                     Hello                    i will raise this issue to hiegher level.. this is not acceptable           07:23 AM, 11th Apr                     Hello                    my name is Ruqaia           07:23 AM, 11th Apr                     Hello                    and i will post this issue on social media , to let pple know how you treat your loyal customer           07:25 AM, 11th Apr                   Mais                   Kindly share with us the names of the items you want to return so that we can do the needful           07:26 AM, 11th Apr                     Hello                    mini denim           07:28 AM, 11th Apr                     Hello                    lee cooper solid length ( both )           07:29 AM, 11th Apr                     Hello                    solid top with mandarin           07:29 AM, 11th Apr                     Hello                    hush puppies shoes           07:30 AM, 11th Apr                     Hello                    celeste shoe           07:30 AM, 11th Apr                     Hello                    missy shoes           07:30 AM, 11th Apr                     Hello                    thats it           07:31 AM, 11th Apr                     Hello                    .????           07:33 AM, 11th Apr                     Hello                    any updates.???           07:34 AM, 11th Apr                     Hello                    when it will be collected.? the time.?           07:34 AM, 11th Apr                   Mais                   We would like to inform you that a return request has been created for the products from the order No. 9422623380 dated on 11-4-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           07:36 AM, 11th Apr                     Hello                    you missed the denim dress           07:36 AM, 11th Apr                     Hello                    its 7 items , not 6           07:36 AM, 11th Apr                     Hello                    check again           07:36 AM, 11th Apr                   Mais                   Sure, please allow me a minute           07:37 AM, 11th Apr                     Hello                    sure           07:38 AM, 11th Apr                     Hello                    what happened.?           07:40 AM, 11th Apr                   Mais                   Could you please confirm if this is the intended item Denim Button Up Shirt with Chest Pockets and Long Sleeves?           07:41 AM, 11th Apr                     Hello                    the dress           07:42 AM, 11th Apr                     Hello                    midi denim A line belted dress           07:43 AM, 11th Apr                   Mais                   Please allow me a minute so that I can create a new return request           07:45 AM, 11th Apr                     Hello                    okey           07:46 AM, 11th Apr                     Hello                    .???           07:49 AM, 11th Apr                     Hello                    any updates.???           07:50 AM, 11th Apr                   Mais                   We would like to inform you that a new return request has been created for the products dated on 11-4-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           07:53 AM, 11th Apr                     Hello                    okey           07:53 AM, 11th Apr                   Mais                   Is there anything else I can assist you with?           07:53 AM, 11th Apr                     Hello                    let me check           07:54 AM, 11th Apr                     Hello                    thank you           07:54 AM, 11th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           07:59 AM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6035582