Subject: Ticket Assigned - Conversation with Vishaka Taneja
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 02:45:08 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vishaka Taneja Vishaka Taneja                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi vishaka taneja, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            06:28 AM, 11th Apr                   Mais                   Hi Vishaka, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           06:29 AM, 11th Apr                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           06:29 AM, 11th Apr                     Vishaka Taneja                    9417604241 is the order number for a return i made. It is celeste sandals of aed 169           06:33 AM, 11th Apr                     Vishaka Taneja                    I hav not yet recd refund           06:33 AM, 11th Apr                   Mais                   Please give me a minute to check.           06:34 AM, 11th Apr                     Vishaka Taneja                    Also last time badri assured me on this chat he will look into it but to no reply           06:34 AM, 11th Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay.           06:35 AM, 11th Apr                     Vishaka Taneja                    Wen will this be refunded           06:36 AM, 11th Apr                   Mais                   We can understand your frustration here. Please be assured as we have escalated this issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.           06:40 AM, 11th Apr                   Mais                   Is there anything else I can assist you with?           06:42 AM, 11th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           06:44 AM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6035419