Subject: Ticket Assigned - Conversation with Jean Claude Charles
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 02:22:22 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jean  Claude Charles Jean  Claude Charles                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Jean  Claude Charles, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4725782797 Bot:    Your order status is Verifying payment     We'll let you know when it is confirmed.    You can easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            05:55 AM, 11th Apr                   Mais                   Hi Jean, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:59 AM, 11th Apr                   Mais                   We can see that you have contacted us regarding your order 4725782797           05:59 AM, 11th Apr                     Jean  Claude Charles                    Hey Mais           05:59 AM, 11th Apr                   Mais                   We have checked and we found that an order number 4725782797 has been created on Apr 11, 2023. Please note that your order is still under verification and we will contact you to confirm if it has been successfully processed or canceled due to technical errors or problems in the payment process.           06:00 AM, 11th Apr                   Mais                   We kindly ask you to wait 24 hours to be contacted and notified of the status of your order.           06:00 AM, 11th Apr                     Jean  Claude Charles                    Yes this order will not work again because when I would like to make payment, i was signed out automatically from website           06:00 AM, 11th Apr                     Jean  Claude Charles                    Would you help to make the payment           06:00 AM, 11th Apr                     Jean  Claude Charles                    Could you send a link for me to process the payment           06:02 AM, 11th Apr                     Jean  Claude Charles                    For that order           06:03 AM, 11th Apr                   Mais                   Kindly allow us 24 hours as a maximum and we will update you regarding your order status.           06:04 AM, 11th Apr                     Jean  Claude Charles                    My goodness, is it this complicated to make purchase on the centerpoint website ? I loose almost an hour only to do this           06:06 AM, 11th Apr                     Jean  Claude Charles                    Very disappointed with this           06:06 AM, 11th Apr                   Mais                   Please accept our full apology for this, we will do our best to process your order at the soonest we can.           06:08 AM, 11th Apr                     Jean  Claude Charles                    As i told you this order will not succeed because I was log out automatically when I want to make payment and nothing is taking from my credit card           06:10 AM, 11th Apr                     Jean  Claude Charles                    If you can send me a link to process the payment it will solve the issue immediately           06:10 AM, 11th Apr                   Mais                   Please accept our full apology for this, and kindly allow us 24 hours so that the order can be processed and you will pay or canceled and you can place a new order, as your order is under verification now.           06:12 AM, 11th Apr                   Mais                   Is there anything else I can assist you with?           06:14 AM, 11th Apr                     Jean  Claude Charles                    You can not do verification now? You have to wait a machine to do that?????           06:14 AM, 11th Apr                     Jean  Claude Charles                    The link to make a payment with my order PLEASE           06:14 AM, 11th Apr                   Mais                   Please allow us the time so that we can update you as this is an automatic process and it may needs sometime to be processed.           06:15 AM, 11th Apr                     Jean  Claude Charles                    You can not verified the order ??? You have to wait a machine system do it???           06:17 AM, 11th Apr                   Mais                   Please accept our full apology, and be assured that we will do our best to process the order as soon as we can.           06:18 AM, 11th Apr                     Jean  Claude Charles                    I just need a link to process the payment           06:18 AM, 11th Apr                     Jean  Claude Charles                    Because I’m sure the payment doesn’t went through           06:18 AM, 11th Apr                   Mais                   We will do the needful ASAP.           06:19 AM, 11th Apr                     Jean  Claude Charles                    ASAP mean nothing for me           06:20 AM, 11th Apr                     Jean  Claude Charles                    Spending my time doing stupid things with your website and unhelpful customer services system           06:21 AM, 11th Apr                   Mais                   Kindly note that we will do our best to solve this issue and process the order as soon as we can.           06:21 AM, 11th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           06:22 AM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6035370