Subject: Ticket Assigned - Conversation with Henna Durrani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 02:20:05 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Henna Durrani Henna Durrani                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Henna Durrani Bot:  Hi Henna Durrani, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425398135 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP040923006340     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0552774562            06:02 AM, 11th Apr                     Henna Durrani                    Please ignore the previous email address           06:03 AM, 11th Apr                     Henna Durrani                    Hennadurrani2001@ gmail.com           06:04 AM, 11th Apr                     Henna Durrani                    This one is right email address           06:04 AM, 11th Apr                   Mais                   Hi Henna, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           06:07 AM, 11th Apr                   Mais                   We can see that you have contacted us regarding your order 9425398135           06:07 AM, 11th Apr                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           06:08 AM, 11th Apr                   Mais                   Is there anything else I can assist you with?           06:09 AM, 11th Apr                     Henna Durrani                    I ordered three items but by mistake mention my phone number wrong so the delivery driver won’t able to contact me can you please let know about my right phone number           06:09 AM, 11th Apr                   Mais                   Could you please share with us your correct contact number?           06:11 AM, 11th Apr                     Henna Durrani                    0552774562           06:11 AM, 11th Apr                   Mais                   Could you please confirm your address as well?           06:13 AM, 11th Apr                     Henna Durrani                    Al Mwaihat 3, Ajman villa No 0377           06:15 AM, 11th Apr                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             06:15 AM, 11th Apr                   Mais                   We will get in touch with you and deliver your order at the soonest we can           06:15 AM, 11th Apr                     Henna Durrani                    This time I’m sure about the information that I shared           06:16 AM, 11th Apr                   Mais                   We thank your patience and kindness, we will do our best to deliver the order at the soonest we can.           06:17 AM, 11th Apr                     Henna Durrani                    Ok           06:17 AM, 11th Apr                     Henna Durrani                    Thank you           06:18 AM, 11th Apr                   Mais                   Is there anything else I can assist you with?           06:18 AM, 11th Apr                     Henna Durrani                    No           06:19 AM, 11th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           06:19 AM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6035363