Subject: Ticket Assigned - Conversation with Mariya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 13:46:57 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mariya Mariya                    Hello           05:35 PM, 10th Apr                     Mariya                    As per the previous chat I returned one item that was damaged. I sent pic as well           05:36 PM, 10th Apr                     Mariya                             05:36 PM, 10th Apr                     Mariya                    In this attached picture I received an sms on Last Thursday, a delivery boy came and picked up the item.           05:37 PM, 10th Apr                     Mariya                    But after that I received an sms that "we have canceled your return........." you can check in the picture           05:38 PM, 10th Apr                   Mais                   Hi Mariya, Good Evening. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           05:38 PM, 10th Apr                   Mais                   Please give me a minute to check.           05:38 PM, 10th Apr                     Mariya                    My question is, why you have canceled my return? What you will do next ?           05:38 PM, 10th Apr                     Mariya                    Will you refund my money? If yes, than ok. If not than return my parcel back to me for which I paid!           05:39 PM, 10th Apr                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:39 PM, 10th Apr                   Mais                   We will get in touch with you at the soonest we can           05:40 PM, 10th Apr                   Mais                   Is there anything else I can assist you with?           05:41 PM, 10th Apr                     Mariya                    How you will contact me?           05:42 PM, 10th Apr                     Mariya                    How?           05:42 PM, 10th Apr                     Mariya                    Should I wait a call from babyshop?           05:42 PM, 10th Apr                     Mariya                    Or an email? Or via whatsapp?           05:43 PM, 10th Apr                   Mais                   We will update you through your email and at the soonest we can           05:44 PM, 10th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           05:46 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6031042