Subject: Ticket Assigned - Conversation with Kristen
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 12:58:46 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kristen Kristen                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Kristen, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425183500 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP040923001995     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:49 PM, 10th Apr                     Kristen                    GET MY ORDER TO ME NOW - THIS IS RIDICULOUS, I WANT A PARTIAL REFUND FOR THIESE DELAYS! I'VE BEEN HOME ALL OF YESTERDAY AND TODAY, SO UNACCEPTABLE!!!           04:50 PM, 10th Apr                     Kristen                    DELIVER THE ITEMS IMMEDIATELY           04:50 PM, 10th Apr                     Kristen                    AND YOU CAN GIVE ME 15% REFUND FOR THIS NEGLIGENCE, SO MUCH FOR "NEXT DAY DELIVERY"!!           04:51 PM, 10th Apr                   Mais                   Good Evening, Kristen,Thank you for contacting Centrepoint. I'm Mais. I will be happy to help you.           04:53 PM, 10th Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:53 PM, 10th Apr                   Mais                   Please give me a minute to check.           04:53 PM, 10th Apr                   Mais                   We have checked for you and found via your order tracking number that your order 9425183500 has been out for delivery on 10-4-23, and we hope it will be delivered to you as soon as possible.           04:53 PM, 10th Apr                   Mais                   Is there anything else I can assist you with?           04:55 PM, 10th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           04:58 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6030646