Subject: Ticket Assigned - Conversation with Fatima Ezahra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 08:19:15 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fatima Ezahra Fatima Ezahra                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Fatima ezahra, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425560193 Bot:    We checked and your order is   Cancelled   Here's how your refund works:   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0589775270            11:59 AM, 10th Apr                   Mais                   Hi Fatima, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           12:10 PM, 10th Apr                   Mais                   We can see that you have contacted us regarding your order 9425560193           12:10 PM, 10th Apr                   Mais                   We truly apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.           12:12 PM, 10th Apr                   Mais                   We regret to inform you that the order was canceled because it was out of our stock/quality check, so we partially shipped your order, and the amount of the canceled product AED133.85 was returned to your account on 4/10/23 and it takes 7 to 14 working days for the amount to appear in your account, according to procedures your bank.           12:13 PM, 10th Apr                   Mais                   We will also not be happy if you receive bad items in your order, which is why the item is canceled and you receive notice on the same.           12:14 PM, 10th Apr                   Mais                   Is there anything else I can assist you with?           12:17 PM, 10th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           12:19 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6028155