Subject: Ticket Assigned - Conversation with Bassem Rady
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 14:16:42 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bassem Rady Bassem Rady                    Hi           05:50 PM, 09th Apr                   Mais                   Hi Bassem, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:56 PM, 09th Apr                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           05:59 PM, 09th Apr                   Mais                   I have not received a response from you still, please confirm if we are still connected?           06:01 PM, 09th Apr                     Bassem Rady                    There is a refund for several months, the money has not been refunded           06:01 PM, 09th Apr                   Mais                   Could you please share your order number so that I can assist you further?           06:02 PM, 09th Apr                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           06:03 PM, 09th Apr                     Bassem Rady                             06:05 PM, 09th Apr                     Bassem Rady                             06:05 PM, 09th Apr                     Bassem Rady                             06:05 PM, 09th Apr                     Bassem Rady                    It is unreasonable for it to take so long for you to settle the funds for the purchase orders           06:08 PM, 09th Apr                   Mais                   Please be assured as we have now escalated this issue to our finance team and they are closely working on this to fix it for you.             06:08 PM, 09th Apr                   Mais                   We will get in touch with you at the soonest we can           06:08 PM, 09th Apr                     Bassem Rady                    This was repeated many times without any benefit           06:10 PM, 09th Apr                     Bassem Rady                    I want a number to contact the administration           06:10 PM, 09th Apr                   Mais                   Please accept our full apology for the delay, we will solve this issue at the soonest we can and we will update you through your email accordingly.           06:13 PM, 09th Apr                   Mais                   Is there anything else I can assist you with?           06:15 PM, 09th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           06:16 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6022969