Subject: Ticket Assigned - Conversation with Athira Sudeep
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 13:35:52 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Athira Sudeep Athira Sudeep                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Athira sudeep Bot:  Hi Athira sudeep, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0558544122            05:18 PM, 09th Apr                   Mais                   Hi Athira, Good Afternoon. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           05:20 PM, 09th Apr                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           05:20 PM, 09th Apr                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           05:23 PM, 09th Apr                   Mais                   I have not received a response from you still, please confirm if we are still connected?           05:24 PM, 09th Apr                     Athira Sudeep                    Hi           05:24 PM, 09th Apr                     Athira Sudeep                    I just gave 2 items for return           05:25 PM, 09th Apr                     Athira Sudeep                    And the return refund method i need to change           05:25 PM, 09th Apr                   Mais                   Kindly note that we will re create the return request, and the refund will be processed to your bank account, please confirm your wish about this?           05:26 PM, 09th Apr                     Athira Sudeep                    Yes           05:27 PM, 09th Apr                     Athira Sudeep                    Now I need to again request for return ?           05:28 PM, 09th Apr                   Mais                   We have created a new return request for the items           05:30 PM, 09th Apr                   Mais                   You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.           05:30 PM, 09th Apr                   Mais                   And the amount will be refunded to your bank account.           05:30 PM, 09th Apr                     Athira Sudeep                    Ok thank you           05:30 PM, 09th Apr                   Mais                   Is there anything else I can assist you with?           05:31 PM, 09th Apr                     Athira Sudeep                    I didn’t receive any email           05:31 PM, 09th Apr                   Mais                   Could you please check now?           05:32 PM, 09th Apr                     Athira Sudeep                    Ok let me check           05:32 PM, 09th Apr                   Mais                   Is there anything else I can assist you with?           05:33 PM, 09th Apr                     Athira Sudeep                    I received a message and I provided the pickup address           05:34 PM, 09th Apr                     Athira Sudeep                    Is that it ?           05:34 PM, 09th Apr                   Mais                   Yes that's it.           05:35 PM, 09th Apr                     Athira Sudeep                    Ok then           05:35 PM, 09th Apr                     Athira Sudeep                    Thank you so much           05:35 PM, 09th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           05:35 PM, 09th Apr                     Athira Sudeep                    To you to           05:35 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6022706