Subject: Ticket Assigned - Conversation with Aytaj
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 13:24:45 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aytaj Aytaj                    Customer:  Hi i received my order I need to change size Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Aytaj, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97430480961            05:15 PM, 09th Apr                   Mais                   Hi Aytaj, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:16 PM, 09th Apr                     Aytaj                    Hi I received my order I need to change size           05:16 PM, 09th Apr                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           05:16 PM, 09th Apr                     Aytaj                    Not return change           05:16 PM, 09th Apr                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the items you wish.  Otherwise, you can return the items to the store and you can check with them about their return/exchange policy.           05:17 PM, 09th Apr                   Mais                   Is there anything else I can assist you with?           05:18 PM, 09th Apr                     Aytaj                    I paid cash but           05:19 PM, 09th Apr                   Mais                   You can check with the store team regarding the exchange, as well you can return to the store and get your refund as a cash           05:20 PM, 09th Apr                     Aytaj                    Any centrepoint store?           05:20 PM, 09th Apr                   Mais                   Yes.           05:21 PM, 09th Apr                   Mais                   Is there anything else I can assist you with?           05:23 PM, 09th Apr                     Aytaj                    Thank you           05:24 PM, 09th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:24 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6022638