Subject: Ticket Assigned - Conversation with Nayli Alya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 13:17:46 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nayli Alya Nayli Alya                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi nayli alya, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0555927913            05:10 PM, 09th Apr                   Mais                   Hi Nayli, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:11 PM, 09th Apr                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           05:11 PM, 09th Apr                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           05:12 PM, 09th Apr                     Nayli Alya                    hi, can you please help me with my return of Order #9422990086. in the website it shows now more than a week that it is processing. as the order is still shown as not delivered. i received the order already and returned 4 items           05:12 PM, 09th Apr                   Mais                   Please give me a minute to check.           05:14 PM, 09th Apr                     Nayli Alya                    thanks           05:15 PM, 09th Apr                   Mais                   Regarding your returned items, and t your order status, We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.   We request you to please allow us some time so we can work on this and do the needful.           05:15 PM, 09th Apr                     Nayli Alya                    ok thanks           05:16 PM, 09th Apr                   Mais                   Is there anything else I can assist you with?           05:16 PM, 09th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:17 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6022594