Subject: Ticket Assigned - Conversation with Kanwal Altaf
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 13:06:54 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kanwal Altaf Kanwal Altaf                    Hello           04:50 PM, 09th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:50 PM, 09th Apr                   Centrepoint UAE whatsapp bot                    Hello Kanwal Altaf , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            04:50 PM, 09th Apr                     Kanwal Altaf                    � Refund Information           04:50 PM, 09th Apr                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:50 PM, 09th Apr                   Centrepoint UAE whatsapp bot                   Before you go, let me know if I helped you with your query ?           04:50 PM, 09th Apr                     Kanwal Altaf                    No           04:50 PM, 09th Apr                   Centrepoint UAE whatsapp bot                   Would you like to ??           04:50 PM, 09th Apr                     Kanwal Altaf                    Talk to Agent           04:50 PM, 09th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:50 PM, 09th Apr                     Kanwal Altaf                    [email-masked]           04:51 PM, 09th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:51 PM, 09th Apr                   Mais                   Hi Kanwal, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:55 PM, 09th Apr                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           04:55 PM, 09th Apr                     Kanwal Altaf                    Yes           04:55 PM, 09th Apr                     Kanwal Altaf                    I want to raise a return request           04:55 PM, 09th Apr                     Kanwal Altaf                    But I’m not being able to, because my order status is still “processing” even though it was delivered a week ago!           04:56 PM, 09th Apr                     Kanwal Altaf                    This is the order           04:56 PM, 09th Apr                     Kanwal Altaf                             04:56 PM, 09th Apr                   Mais                   Please share with us the names of the items you want to return so that we can do the needful           04:56 PM, 09th Apr                     Kanwal Altaf                    I’ve been waiting for the status to change everyday but it’s not changing           04:56 PM, 09th Apr                     Kanwal Altaf                    I want to return everything in the order except for the 2 Neutrogena products           04:57 PM, 09th Apr                     Kanwal Altaf                    All the clothes in the order because all were the wrong size           04:57 PM, 09th Apr                     Kanwal Altaf                    So everything EXCEPT THESE 2           04:57 PM, 09th Apr                   Mais                   We would like to inform you that a return request has been created for the products from the order 9423282442 dated on 9-4-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           05:04 PM, 09th Apr                     Kanwal Altaf                    Perfect           05:04 PM, 09th Apr                     Kanwal Altaf                    Thank you so much           05:04 PM, 09th Apr                   Mais                   Is there anything else I can assist you with?           05:05 PM, 09th Apr                     Kanwal Altaf                    No that’s all           05:05 PM, 09th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:06 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6022506