Subject: Ticket Assigned - Conversation with Akansha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 12:37:52 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Akansha Akansha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  akansha Bot:  Hi akansha, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9424937754 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP040823002362     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0526946497            04:22 PM, 09th Apr                     Akansha                    ?           04:23 PM, 09th Apr                   Mais                   Hi Akansha, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:24 PM, 09th Apr                   Mais                   We can see that you have contacted us regarding your order 9424937754           04:24 PM, 09th Apr                     Akansha                    hii           04:24 PM, 09th Apr                     Akansha                    yes           04:24 PM, 09th Apr                     Akansha                    were order is supposed to be delivered yesterday           04:24 PM, 09th Apr                     Akansha                    not yet delivered           04:24 PM, 09th Apr                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           04:26 PM, 09th Apr                     Akansha                    0526946497           04:27 PM, 09th Apr                   Mais                   Could you please confirm your address as well?           04:28 PM, 09th Apr                     Akansha                    the greens  near emirates golf club alsamar 2 214           04:29 PM, 09th Apr                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:30 PM, 09th Apr                   Mais                   We will get in touch with you at the soonest we can           04:30 PM, 09th Apr                     Akansha                    still why is order is not delivered           04:31 PM, 09th Apr                     Akansha                    any issue with address or any concern           04:31 PM, 09th Apr                     Akansha                    almost 2 days passed           04:31 PM, 09th Apr                   Mais                   Please accept our full apology for the delay, and kindly note that we will do our best to deliver your order at the soonest we can           04:32 PM, 09th Apr                   Mais                   Is there anything else I can assist you with?           04:35 PM, 09th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:37 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6022251