Subject: Ticket Assigned - Conversation with Inayath
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 11:28:14 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Inayath Inayath                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Inayath Bot:  Hi Inayath, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0555170852            03:04 PM, 09th Apr                   Mais                   Hi Inayat, Good Afternoon. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           03:06 PM, 09th Apr                     Inayath                    Hi           03:06 PM, 09th Apr                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           03:06 PM, 09th Apr                     Inayath                    I want to know exact date and time when you will pickup it           03:06 PM, 09th Apr                     Inayath                    Bcoz i have different works also to do           03:07 PM, 09th Apr                   Mais                   Please give me a minute to check.           03:07 PM, 09th Apr                     Inayath                    Ok           03:07 PM, 09th Apr                   Mais                   Regarding the return request from the order 9423914939, we would like to inform you that the courier will collect your returns within 3-5 working days           03:10 PM, 09th Apr                     Inayath                    I can't just sit and wait or i pickup the clothes daily at my working place thinking today they will come i hope you understand my emglish is not that good           03:10 PM, 09th Apr                   Mais                   Knowing that you will be contacted by the courier collecting delivering the order, so please keep your contact number active so that you can arrange with him to collect your items at your specified time.           03:10 PM, 09th Apr                     Inayath                    Can i get the courier company contact details so that i can contact them and know when they will come and collect           03:11 PM, 09th Apr                     Inayath                    Its better i contact them           03:11 PM, 09th Apr                     Inayath                    Specific time which specific time thats what i want to know ?           03:12 PM, 09th Apr                     Inayath                    Can u please give me the delivery company contact details           03:13 PM, 09th Apr                   Mais                   We regret to inform you that we do not have the courier's numbers, however please allow us the time so that the courier can contact you and collect your items at your time.           03:13 PM, 09th Apr                     Inayath                    ?           03:14 PM, 09th Apr                     Inayath                    Whatever useless customer support even don't know who is picking up there there products           03:15 PM, 09th Apr                   Mais                   Please accept our full apology, and kindly be assured that we will do our best to raise our quality service and improve our performance in order to be fully assisted.           03:16 PM, 09th Apr                     Inayath                    Your reply is also slow u taking too much time to reply you playong game or tslking to someone else           03:17 PM, 09th Apr                   Mais                   Please accept our full apology for the delay, and kindly allow us the time and we will collect your items at your prefer time.           03:18 PM, 09th Apr                     Inayath                    Why your reply is so slow           03:18 PM, 09th Apr                     Inayath                    See           03:20 PM, 09th Apr                     Inayath                    You still not replying           03:21 PM, 09th Apr                   Mais                   Kindly note that it might take some time to fetch the data, sorry for keeping you waiting           03:21 PM, 09th Apr                     Inayath                    What data before talking to me you know everything about me and between the chat you still need data           03:22 PM, 09th Apr                     Inayath                    ?           03:22 PM, 09th Apr                     Inayath                    Whatever be fast           03:22 PM, 09th Apr                     Inayath                    Not satisfied ?           03:23 PM, 09th Apr                   Mais                   Please accept our full apology for the delay, we will do our best to meet all your wish.           03:24 PM, 09th Apr                   Mais                   Is there anything else I can assist you with?           03:26 PM, 09th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           03:28 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6021683