Subject: Ticket Assigned - Conversation with Shaneeb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 12:55:28 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shaneeb Shaneeb                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Shaneeb Bot:  Hi Shaneeb, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9424750003 Bot:    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0559674546            04:46 PM, 07th Apr                   Mais                   Hi Shaneeb, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:47 PM, 07th Apr                   Mais                   We can see that you have contacted us regarding your order 9424750003           04:47 PM, 07th Apr                     Shaneeb                    Yes           04:48 PM, 07th Apr                   Mais                   We would like to inform you that your order 9424750003 is now ready for collection.  Kindly make sure to have your ID or Passport, during the pickup.    Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           04:48 PM, 07th Apr                   Mais                   In case you did not receive the SMS, you can use this conversation as a proof to collect your items.           04:49 PM, 07th Apr                     Shaneeb                    I went to pick up this delivery but they said its not redy           04:49 PM, 07th Apr                     Shaneeb                    I got the sma           04:49 PM, 07th Apr                     Shaneeb                    Sms           04:49 PM, 07th Apr                   Mais                   Please be assured as we have now escalated this issue to our store team and they are closely working on this to fix it for you.             04:50 PM, 07th Apr                   Mais                   We will get in touch with you at the soonest we can           04:50 PM, 07th Apr                     Shaneeb                    I need the item urgently           04:50 PM, 07th Apr                   Mais                   Sure, we will do our best to solve this issue at the soonest we can, and we will update you accordingly.           04:52 PM, 07th Apr                   Mais                   Is there anything else I can assist you with?           04:53 PM, 07th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:55 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6009178