Subject: Ticket Assigned - Conversation with Farhan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 12:45:09 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Farhan Farhan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Farhan Bot:  Hi Farhan, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7823900592. Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  7823900592 Bot:    Your order has been cancelled   No worries, your refund is being processed. ?    Here's how it works:   Credit or Debit Card - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    You can easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97338913891            04:33 PM, 07th Apr                     Farhan                    Ok           04:34 PM, 07th Apr                   Mais                   Hi Farhan, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:39 PM, 07th Apr                   Mais                   We can see that you have contacted us regarding your order 7823900592           04:40 PM, 07th Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:41 PM, 07th Apr                   Mais                   We would like to inform you that our courier partner tried to deliver your order without success.           04:42 PM, 07th Apr                   Mais                   The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           04:42 PM, 07th Apr                   Mais                   Once again please accept our full apology.           04:42 PM, 07th Apr                   Mais                   Is there anything else I can assist you with?           04:43 PM, 07th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:44 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6009103