Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 11:53:36 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4724857525 Bot:    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    During sales, your order may take longer to arrive.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97450352234            03:35 PM, 07th Apr                     Hi                    i need to change the colour of bag i ordered           03:37 PM, 07th Apr                   Mais                   Hi Harshika, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:38 PM, 07th Apr                   Mais                   We can see that you have contacted us regarding your order 4724857525           03:38 PM, 07th Apr                     Hi                    hi           03:38 PM, 07th Apr                     Hi                    yes           03:38 PM, 07th Apr                     Hi                    i want to change the colour of bag           03:38 PM, 07th Apr                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the items you wish.  Otherwise, you can return the items to the store and you can check with them about their return/exchange policy.           03:40 PM, 07th Apr                     Hi                    oh           03:41 PM, 07th Apr                     Hi                    there s no option to change the colour online           03:41 PM, 07th Apr                     Hi                    ?           03:41 PM, 07th Apr                   Mais                   Please accept our full apology as this option is not available right now           03:45 PM, 07th Apr                     Hi                    can i call and change?           03:45 PM, 07th Apr                     Hi                    if you have a customer service no?           03:46 PM, 07th Apr                   Mais                   Kindly note that you can call on 8006927           03:50 PM, 07th Apr                   Mais                   Is there anything else I can assist you with?           03:51 PM, 07th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:53 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6008781