Subject: Ticket Assigned - Conversation with Tahir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 11:35:18 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Tahir Tahir                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Tahir Bot:  Hi Tahir, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4724802523 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97431333093            03:24 PM, 07th Apr                     Tahir                    Thanks           03:24 PM, 07th Apr                   Mais                   Hi Tahir, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:25 PM, 07th Apr                   Mais                   We can see that you have contacted us regarding your order 4724802523           03:25 PM, 07th Apr                   Mais                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 4724802523 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 4724803810           03:27 PM, 07th Apr                   Mais                   The payment has been captured only once from your account which is for the new successfully placed order.           03:27 PM, 07th Apr                   Mais                   Knowing that the expected date of the order 4724803810 to be ready for collection is 8-4-23, so please allow us the time.           03:28 PM, 07th Apr                   Mais                   And you will receive a message when the order will be ready for collection.           03:29 PM, 07th Apr                   Mais                   Is there anything else I can assist you with?           03:31 PM, 07th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:35 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6008684