Subject: Ticket Assigned - Conversation with ifrahangel18
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 11:39:31 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ifrahangel18 ifrahangel18                    Hi           03:27 PM, 07th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:27 PM, 07th Apr                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟             03:27 PM, 07th Apr                     ifrahangel18                    English           03:27 PM, 07th Apr                   Centrepoint UAE whatsapp bot                    Hello Ifrahangel18 , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            03:27 PM, 07th Apr                     ifrahangel18                    � Order Status           03:27 PM, 07th Apr                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:27 PM, 07th Apr                     ifrahangel18                    9424578699           03:28 PM, 07th Apr                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           03:28 PM, 07th Apr                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            03:28 PM, 07th Apr                     ifrahangel18                    1           03:28 PM, 07th Apr                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:28 PM, 07th Apr                     ifrahangel18                    9424578732           03:29 PM, 07th Apr                   Centrepoint UAE whatsapp bot                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery    If you wish to cancel your order, please flow below link.               03:29 PM, 07th Apr                   Centrepoint UAE whatsapp bot                   Before you go, let me know if I helped you with your query ?           03:29 PM, 07th Apr                     ifrahangel18                    No           03:29 PM, 07th Apr                   Centrepoint UAE whatsapp bot                   Would you like to ??           03:29 PM, 07th Apr                     ifrahangel18                    Talk to Agent           03:29 PM, 07th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:29 PM, 07th Apr                     ifrahangel18                    [email-masked]           03:29 PM, 07th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:29 PM, 07th Apr                   Mais                   Hi Hossain, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:32 PM, 07th Apr                   Mais                   We can see that you have contacted us regarding your order 9424578732           03:32 PM, 07th Apr                   Mais                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9424578732 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9424578799           03:34 PM, 07th Apr                   Mais                   The payment has been captured only once from your account which is for the new successfully placed order.           03:34 PM, 07th Apr                   Mais                   Is there anything else I can assist you with?           03:37 PM, 07th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:39 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6008711