Subject: Ticket Assigned - Conversation with Yaz
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 11:19:47 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yaz Yaz                    Hello           03:02 PM, 07th Apr                     Yaz                    I have ordered just now           03:03 PM, 07th Apr                     Yaz                    But when I tried to put the otp to pay it was lagging           03:03 PM, 07th Apr                     Yaz                    So everytime I enter it , it lags           03:03 PM, 07th Apr                     Yaz                    I tried 3 times. The final time it worked and confirmed           03:03 PM, 07th Apr                     Yaz                    So how many order has been confirmed?           03:03 PM, 07th Apr                   Mais                   Hi Yaz, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:05 PM, 07th Apr                   Mais                   Please give me a minute to check
 .           03:05 PM, 07th Apr                   Mais                   We would like to inform you that as per our records you have an order 9424867951 has been placed successfully on Apr 7, 2023 with the amount of AED106.00 and it was paid by mastercard.           03:08 PM, 07th Apr                   Mais                   As well, kindly note that the expected date of the order to be delivered is 08-04-2023, so please allow us the time.           03:08 PM, 07th Apr                   Mais                   Knowing that you will be contacted by the courier before delivering the order, so please keep your contact number active so that we can deliver your items as soon as we can.           03:08 PM, 07th Apr                   Mais                   Is there anything else I can assist you with?           03:10 PM, 07th Apr                     Yaz                             03:11 PM, 07th Apr                     Yaz                    (Verifying payment) can they be cancelled         
   03:11 PM, 07th Apr                   Mais                   We have checked and we found that your orders 9424858622, 9424863103 and 9424866515 been created on 7-4-23. Please note that your orders are still under verification.           03:14 PM, 07th Apr                   Mais                   We kindly ask you to wait 24 hours, so that the orders can be canceled.           03:14 PM, 07th Apr                   Mais                   Is there anything else I can assist you with?           03:16 PM, 07th Apr                     Yaz                    ok           03:18 PM, 07th Apr                     Yaz                    Thank you           03:18 PM, 07th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:19 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6008571