Subject: Ticket Assigned - Conversation with Muhammad Ahmad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 11:04:56 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Muhammad Ahmad Muhammad Ahmad                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Muhammad Ahmad, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            02:40 PM, 07th Apr                   Mais                   Hi Mohammad, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:42 PM, 07th Apr                     Muhammad Ahmad                    Hi Mais           02:43 PM, 07th Apr                     Muhammad Ahmad                    1004198874           02:43 PM, 07th Apr                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           02:43 PM, 07th Apr                     Muhammad Ahmad                    I raised this request           02:43 PM, 07th Apr                     Muhammad Ahmad                    But i have wore these slippers           02:43 PM, 07th Apr                     Muhammad Ahmad                    These are really bad quality,           02:43 PM, 07th Apr                     Muhammad Ahmad                    No way, that i will be even 10% satisfied for this quality           02:44 PM, 07th Apr                     Muhammad Ahmad                    So?           02:45 PM, 07th Apr                   Mais                   Please give me a minute to check.           02:47 PM, 07th Apr                     Muhammad Ahmad                    Ok           02:47 PM, 07th Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:47 PM, 07th Apr                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund. Otherwise, you can return the items to the store and you can check with them about their return/exchange policy.           02:47 PM, 07th Apr                     Muhammad Ahmad                    I have wore it... No tags are with thr slippers           02:48 PM, 07th Apr                     Muhammad Ahmad                    That's the issue           02:48 PM, 07th Apr                     Muhammad Ahmad                    Unfortunately, these are literally bad that I want to have my money back for these regardless of tags have been removed           02:49 PM, 07th Apr                   Mais                   Could you please confirm if this is the intended order 9423723081?           02:52 PM, 07th Apr                     Muhammad Ahmad                    Yes. This order           02:52 PM, 07th Apr                   Mais                   Could you please share with us the names of the items?           02:53 PM, 07th Apr                     Muhammad Ahmad                    All items?           02:53 PM, 07th Apr                   Mais                   The names of the items you are facing the issue with           02:54 PM, 07th Apr                     Muhammad Ahmad                    Ok           02:54 PM, 07th Apr                     Muhammad Ahmad                    Kappa Men's Open Toe Slide Slippers           02:54 PM, 07th Apr                   Mais                   As per our records, you already raised a return request for the item on 4/7/23           02:57 PM, 07th Apr                     Muhammad Ahmad                    Yes.. How can you help?           02:59 PM, 07th Apr                     Muhammad Ahmad                    As tags have been removed           02:59 PM, 07th Apr                   Mais                   Please allow us 3-5 working days so that the item can be collected by the courier team, just please put the item in a proper package           03:02 PM, 07th Apr                     Muhammad Ahmad                    Ok           03:02 PM, 07th Apr                   Mais                   Is there anything else I can assist you with?           03:02 PM, 07th Apr                     Muhammad Ahmad                    Thank you ?           03:03 PM, 07th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:04 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6008468