Subject: Ticket Assigned - Conversation with Yassin
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 10:49:09 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yassin Yassin                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Yassin, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:36 PM, 07th Apr                   Mais                   Hi Yassin, Good Afternoon. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           02:37 PM, 07th Apr                     Yassin                    I received my shipment 1 week ago, and still not updated in the app, I want to return few items !           02:37 PM, 07th Apr                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           02:37 PM, 07th Apr                     Yassin                             02:37 PM, 07th Apr                     Yassin                             02:38 PM, 07th Apr                     Yassin                             02:38 PM, 07th Apr                     Yassin                    These are the items I want to return from my order           02:38 PM, 07th Apr                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:39 PM, 07th Apr                   Mais                   We would like to inform you that a return request has been created for the products from the order No. 9423165194 dated on 7-4-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           02:46 PM, 07th Apr                     Yassin                    Thank you           02:46 PM, 07th Apr                   Mais                   Is there anything else I can assist you with?           02:47 PM, 07th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           02:48 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6008372