Subject: Ticket Assigned - Conversation with Mohammad Amir
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 10:29:49 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohammad Amir Mohammad Amir                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Mohammad Amir Bot:  Hi Mohammad Amir, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097336594388            02:18 PM, 07th Apr                   Mais                   Hi Mohammad, Good Afternoon. Thank you for contacting Splash. My name is Mais. We would be happy to help you.           02:19 PM, 07th Apr                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           02:19 PM, 07th Apr                     Mohammad Amir                    Hi           02:19 PM, 07th Apr                     Mohammad Amir                    Yes yesterday I placed the order and everything was done from my account payment was also deducted but I was waiting for confirmation for ordering but I received one msg your can not processed.           02:21 PM, 07th Apr                   Mais                   Please give me a minute to check.           02:21 PM, 07th Apr                     Mohammad Amir                    So kindly check what is the issues           02:21 PM, 07th Apr                     Mohammad Amir                    Sure           02:21 PM, 07th Apr                   Mais                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 7824748124 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 7824749210.           02:26 PM, 07th Apr                   Mais                   The payment has been captured only once from your account which is for the new successfully placed order.           02:26 PM, 07th Apr                   Mais                   As well, kindly note that your order 7824749210 is on it's wat to the store and it will be ready for collection at the soonest.           02:27 PM, 07th Apr                   Mais                   Knowing that you will receive a message when the order will be ready for collection.           02:27 PM, 07th Apr                     Mohammad Amir                    Okay that's fine because I was confused           02:27 PM, 07th Apr                     Mohammad Amir                    Thank you Dear           02:27 PM, 07th Apr                   Mais                   Is there anything else I can assist you with?           02:28 PM, 07th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a nice day!           02:29 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6008243