Subject: Ticket Assigned - Conversation with Audrey Ngunga
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 10:28:07 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Audrey Ngunga Audrey Ngunga                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi audrey ngunga, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +971523257925            02:13 PM, 07th Apr                   Mais                   Hi Audrey, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:15 PM, 07th Apr                   Mais                   We can see that you have contacted us regarding return process, could you please elaborate your query?           02:15 PM, 07th Apr                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           02:17 PM, 07th Apr                     Audrey Ngunga                    Hi Mais,I have called severally and the the last Time I spoke to Sarah about my order which I received last Saturday,I sincerely explained that on that order I need to return one Addida pair of slides as it is small and I am failing to do that online since from your side that order is still saying 'processing ' when I actually received it.What annoying is everyone of them keep on saying we are updating and nothing seems to be happening           02:18 PM, 07th Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:19 PM, 07th Apr                   Mais                   Could you please confirm if this is the intended order 9423615764?           02:20 PM, 07th Apr                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           02:22 PM, 07th Apr                     Audrey Ngunga                    I have to check the order number in my son account but the order has 3 items,a lipgloss ,Addidas slides and one more item           02:23 PM, 07th Apr                     Audrey Ngunga                    that's the only order still processing           02:23 PM, 07th Apr                   Mais                   Please allow me a minute to check           02:23 PM, 07th Apr                   Mais                   We would like to inform you that a return request has been created for the product Adidas Adilette Aqua Unisex Slides F35539 from the order 9423176575 dated on 7-4-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           02:24 PM, 07th Apr                     Audrey Ngunga                    Thank you so much for you help?, you're one efficient person           02:26 PM, 07th Apr                   Mais                   Is there anything else I can assist you with?           02:26 PM, 07th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:27 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6008232