Subject: Ticket Assigned - Conversation with Ailsa
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 06 Apr 2023 13:40:06 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ailsa Ailsa                    Hi, can you help me with my order delivery query please?           05:29 PM, 06th Apr                   Mais                   Hi Alisa, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           05:31 PM, 06th Apr                     Ailsa                    Order #9424385094           05:31 PM, 06th Apr                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           05:32 PM, 06th Apr                     Ailsa                    I just received a text message to say my order was not able to be delivered. I have been home since 3.45 pm, no one rang the doorbell, knocked on the door or tried to call or what's app me. Can you explain why the order was not able to be delivered?           05:33 PM, 06th Apr                     Ailsa                    This is my number - 055 655 4669           05:34 PM, 06th Apr                     Ailsa                    Address - Zahra town houses, villa 37, town Square, Dubai           05:34 PM, 06th Apr                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             05:34 PM, 06th Apr                   Mais                   We will check with the courier and get in touch with you at the soonest we can, please allow us the time so that we can do the needful.           05:34 PM, 06th Apr                   Mais                   Is there anything else I can assist you with?           05:35 PM, 06th Apr                     Ailsa                    Thank you, usually if not home I get a phone call or a what's app and I confirm to leave the package at my door           05:36 PM, 06th Apr                     Ailsa                    Will my package be delivered tonight or tomorrow?           05:36 PM, 06th Apr                   Mais                   Kindly note that we are unable to determine a specified time to delivering the order, but you will be contacted by the courier before delivering the order and you can arrange with him to deliver your items at your specified time           05:37 PM, 06th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           05:39 PM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6003340