Subject: Ticket Assigned - Conversation with Feven
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 06 Apr 2023 13:32:00 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Feven Feven                    Hello  Good afternoon  The order was out for delivery around 2 o’clock but it didn’t arrive to my office at Al Quoz till now  I am available during office hours till 5:30 Can you check the status of my order? If this order can’t be delivered I would like to pick it up from my nearest branch           05:00 PM, 06th Apr                   Mais                   Hi Feven, Good Evening. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           05:00 PM, 06th Apr                   Mais                   Please give me a minute to check.           05:00 PM, 06th Apr                   Mais                   We would like to inform you that your order 9423992303 is on it's way to you and it will be delivered at the soonest           05:01 PM, 06th Apr                   Mais                   We kindly ask you to please allow us sometime and we will deliver it successfully           05:01 PM, 06th Apr                   Mais                   As well, we are really sorry for the delay           05:01 PM, 06th Apr                     Feven                    Delay today marks the third day           05:01 PM, 06th Apr                     Feven                    And now can you call and check the delivery guy pls           05:02 PM, 06th Apr                   Mais                   We can understand your frustration here. Please be assured as we have escalated this issue to our couirer team. Our team is working on it. Once we will get any update we will get back to you.           05:02 PM, 06th Apr                     Feven                    Can you check the address?  I am wondering if the delivery guy has the correct address or not?  As that was the confusion in the past three days           05:03 PM, 06th Apr                   Mais                   Please give me a minute to check.           05:06 PM, 06th Apr                   Mais                   We would like to inform you that the address is: Gold and diamond park bldg 4 office 116  OFFICE 116 1st floor           05:07 PM, 06th Apr                   Mais                   Could you please confirm it?           05:07 PM, 06th Apr                     Feven                    Yes that’s the address           05:08 PM, 06th Apr                     Feven                    In Al Quoz ok           05:08 PM, 06th Apr                   Mais                   Please allow us the time and the courier will contact you and deliver your order at the soonest           05:11 PM, 06th Apr                     Feven                    My dear  I have been waiting for the whole day           05:11 PM, 06th Apr                     Feven                    Till how long I will wait in office           05:11 PM, 06th Apr                     Feven                    This is unusual  And I am wondering whether I will actually receive this order or not           05:12 PM, 06th Apr                   Mais                   Please accept our full apology for the delay, we will do our best to deliver it as soon as we can           05:15 PM, 06th Apr                   Mais                   Is there anything else I can assist you with?           05:17 PM, 06th Apr                     Feven                    But I am leaving office working 20 minutes           05:18 PM, 06th Apr                     Feven                    I specifically put the timing from 9-5           05:18 PM, 06th Apr                     Feven                    I am leaving office within 20 minutes           05:19 PM, 06th Apr                   Mais                   We will deliver the order at the soonest we can, as well you will be contacted by the courier before delivering the order so please arrange with him to deliver your items at your specified time and to your specified place.           05:19 PM, 06th Apr                     Feven                    Honestly this will be my last order from baby shop online Its quiet frustrating           05:21 PM, 06th Apr                   Mais                   Please accept our full apology for the delay, and be assured that we will do our best to raise our quality service and improve our performance in order to not repeat such mistakes again and to be fully assisted.           05:23 PM, 06th Apr                     Feven                    Can you arrange for me to pick it from mall of the emirates for tomorrow?           05:25 PM, 06th Apr                     Feven                    Tomorrow is my last day I need the item for Saturday morning           05:25 PM, 06th Apr                   Mais                   We regret to inform you that we are unable to change the delivery method of the order after it has been confirmed.           05:26 PM, 06th Apr                   Mais                   However, please be assured that we will do our best to deliver your items as soon as we can, as they are on their way to you.           05:26 PM, 06th Apr                     Feven                    Can you give me the delivery guy number?           05:27 PM, 06th Apr                   Mais                   Please accept our full apology as we do not have the courier's numbers, however he will call you at the soonest and you can arrange with him           05:29 PM, 06th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a nice day!           05:31 PM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6003294