Subject: Ticket Assigned - Conversation with The Charm Of Jiji369
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 Apr 2023 11:34:43 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with The Charm Of Jiji369 The Charm Of Jiji369                    Hi           03:01 PM, 06th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:01 PM, 06th Apr                   Centrepoint UAE whatsapp bot                    Hello The Charm Of Jiji369 , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            03:01 PM, 06th Apr                     The Charm Of Jiji369                    U know I spoke with u yesterday           03:01 PM, 06th Apr                   Centrepoint UAE whatsapp bot                    Hello The Charm Of Jiji369 , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            03:01 PM, 06th Apr                     The Charm Of Jiji369                    � Order Status           03:01 PM, 06th Apr                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:01 PM, 06th Apr                     The Charm Of Jiji369                             03:02 PM, 06th Apr                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           03:02 PM, 06th Apr                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            03:02 PM, 06th Apr                     The Charm Of Jiji369                    1           03:03 PM, 06th Apr                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:03 PM, 06th Apr                     The Charm Of Jiji369                    Fc*******04256           03:05 PM, 06th Apr                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           03:05 PM, 06th Apr                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            03:05 PM, 06th Apr                     The Charm Of Jiji369                    1           03:05 PM, 06th Apr                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:05 PM, 06th Apr                     The Charm Of Jiji369                    Fc*******04256           03:05 PM, 06th Apr                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           03:05 PM, 06th Apr                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            03:05 PM, 06th Apr                     The Charm Of Jiji369                    9424379426           03:06 PM, 06th Apr                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            03:06 PM, 06th Apr                     The Charm Of Jiji369                    1           03:06 PM, 06th Apr                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           03:06 PM, 06th Apr                     The Charm Of Jiji369                    9424379426           03:06 PM, 06th Apr                   Centrepoint UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            03:07 PM, 06th Apr                   Centrepoint UAE whatsapp bot                   Before you go, let me know if I helped you with your query ?           03:07 PM, 06th Apr                     The Charm Of Jiji369                    No           03:07 PM, 06th Apr                   Centrepoint UAE whatsapp bot                   Would you like to ??           03:07 PM, 06th Apr                     The Charm Of Jiji369                    Talk to Agent           03:07 PM, 06th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:07 PM, 06th Apr                     The Charm Of Jiji369                    [email-masked]           03:07 PM, 06th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:07 PM, 06th Apr                   Mais                   Hi Jamila, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:08 PM, 06th Apr                   Mais                   We can see that you have contacted us regarding your order 9424379426           03:08 PM, 06th Apr                   Mais                   As per our records the order has been delivered 6-4-23, could you please elaborate your query?           03:08 PM, 06th Apr                     The Charm Of Jiji369                    Yes           03:08 PM, 06th Apr                     The Charm Of Jiji369                    Yes I just got it and it s very dirty           03:09 PM, 06th Apr                     The Charm Of Jiji369                    Dress           03:09 PM, 06th Apr                     The Charm Of Jiji369                    Yesterday u cancelled my order and it was the last piece saying it s not in goid condition we can't send it           03:10 PM, 06th Apr                     The Charm Of Jiji369                    And today u re send me a dirty dress           03:10 PM, 06th Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:11 PM, 06th Apr                     The Charm Of Jiji369                    I want somebody to talk to me from ur side           03:11 PM, 06th Apr                   Mais                   We can arrange a return process for the item, could you please elaborate your query?           03:11 PM, 06th Apr                     The Charm Of Jiji369                    I want onother dress and I know the processure how it is done but I'm not going to pay even 1 single dirhams for the delivery           03:12 PM, 06th Apr                     The Charm Of Jiji369                    U can send the same item to al hamra splash           03:12 PM, 06th Apr                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the items you wish with your specified size.  Otherwise, you can return the items to the store and you can check with them about their return/exchange policy.           03:13 PM, 06th Apr                     The Charm Of Jiji369                    I'm ordering only 1 item less than 200 dhs so u charge me for that           03:13 PM, 06th Apr                   Mais                   Please ignore the previous message           03:13 PM, 06th Apr                   Mais                   We regret to inform you that we do not have online exchange option available at this time, we can arrange a return and refund process.           03:13 PM, 06th Apr                   Mais                   Otherwise, you can return the items to the store and you can check with them about their return/exchange policy.           03:13 PM, 06th Apr                     The Charm Of Jiji369                    And yesterday u canceal my order today u send me dirty dress           03:14 PM, 06th Apr                     The Charm Of Jiji369                    I want an agent to talk to me           03:14 PM, 06th Apr                     The Charm Of Jiji369                    I know the processure well           03:14 PM, 06th Apr                     The Charm Of Jiji369                    Understand what I'm saying           03:14 PM, 06th Apr                     The Charm Of Jiji369                    Read my message well please           03:15 PM, 06th Apr                     The Charm Of Jiji369                    0526349667           03:15 PM, 06th Apr                     The Charm Of Jiji369                    I need agent to talk to me           03:15 PM, 06th Apr                     The Charm Of Jiji369                    U see my profile           03:15 PM, 06th Apr                     The Charm Of Jiji369                    How much I bought from u           03:15 PM, 06th Apr                     The Charm Of Jiji369                    I'm regular customer           03:16 PM, 06th Apr                     The Charm Of Jiji369                    I need the same dress but I don't want to pay for the extra charge for delivery           03:16 PM, 06th Apr                     The Charm Of Jiji369                    U got it           03:16 PM, 06th Apr                     The Charm Of Jiji369                    Bec it s ur mistake           03:17 PM, 06th Apr                     The Charm Of Jiji369                    U solve it           03:17 PM, 06th Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you.           03:21 PM, 06th Apr                   Mais                   We kindly ask you to please visit the store in order to check with them regarding the return/exchange and you will be fully assisted.           03:22 PM, 06th Apr                     The Charm Of Jiji369                    They ll not do anything           03:22 PM, 06th Apr                   Mais                   Please get back to us if you have faced any issue           03:23 PM, 06th Apr                     The Charm Of Jiji369                    I faced problem before and they re irritated to solve any problem bec I bought online not from their store.           03:23 PM, 06th Apr                     The Charm Of Jiji369                    I'm telling u the problem now           03:23 PM, 06th Apr                     The Charm Of Jiji369                    Why don't u talk to them al hamra splash           03:24 PM, 06th Apr                   Mais                   Kindly note that through the online we can arrange a return and refund process, could you please share with us the exact name of the items?           03:24 PM, 06th Apr                     The Charm Of Jiji369                    I ll receive my item there           03:24 PM, 06th Apr                     The Charm Of Jiji369                             03:24 PM, 06th Apr                     The Charm Of Jiji369                    Here it is and I ll send u pic of the dirty item           03:25 PM, 06th Apr                   Mais                   Please accept our full apology as we can only arrange a return and refund process           03:25 PM, 06th Apr                     The Charm Of Jiji369                    Ffffff           03:25 PM, 06th Apr                     The Charm Of Jiji369                    I know and understood           03:25 PM, 06th Apr                     The Charm Of Jiji369                    But I don't want to pay for the extra charge bec it s only 1 item           03:26 PM, 06th Apr                   Mais                   Kindly note that the return process is completely free, and if you want to purchase the item again we will offer you an online voucher for the delivery charges 10 AED.           03:27 PM, 06th Apr                     The Charm Of Jiji369                    Ok fine           03:27 PM, 06th Apr                     The Charm Of Jiji369                    Like this           03:27 PM, 06th Apr                   Mais                   Could you please confirm your wish about returning the item through the online?           03:27 PM, 06th Apr                     The Charm Of Jiji369                    U can offer me the voucher please           03:27 PM, 06th Apr                   Mais                   Yes, we will arrange it but we need some time to raise the issue to the voucher team in order to get prepared           03:28 PM, 06th Apr                     The Charm Of Jiji369                    Ok please let me know           03:29 PM, 06th Apr                     The Charm Of Jiji369                    And I ve to go to the store to return the item           03:29 PM, 06th Apr                   Mais                   Sure, we will do the needful.           03:29 PM, 06th Apr                     The Charm Of Jiji369                    And then when I make new order I need the voucher           03:30 PM, 06th Apr                     The Charm Of Jiji369                    So u ll give the voucher only when I return it through the sore           03:31 PM, 06th Apr                   Mais                   Please allow us the time and you we will update you as soon as we can           03:32 PM, 06th Apr                   Mais                   And we will give you the voucher within 24 hours, you can return your item before or after the voucher           03:32 PM, 06th Apr                     The Charm Of Jiji369                    Ok cool           03:32 PM, 06th Apr                     The Charm Of Jiji369                    Thank u           03:32 PM, 06th Apr                   Mais                   Is there anything else I can assist you with?           03:33 PM, 06th Apr                     The Charm Of Jiji369                    I ll wait for ur voucher           03:33 PM, 06th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:34 PM, 06th Apr                     The Charm Of Jiji369                    Have a nice day           03:34 PM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6002394