Subject: Ticket Assigned - Conversation with D.dizon
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 Apr 2023 10:54:21 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with D.dizon D.dizon                    Hi           02:35 PM, 06th Apr                     D.dizon                             02:35 PM, 06th Apr                   Mais                   Hi D.Dizon, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:37 PM, 06th Apr                   Mais                   We have checked for you and found via your order tracking number that your order 8424157633has been out for delivery on 6-4-23, and we hope it will be delivered to you as soon as possible.           02:38 PM, 06th Apr                   Mais                   Knowing that you will be contacted by the courier before delivering the order, so please keep your contact number active so that we can deliver your items as soon as we can.           02:38 PM, 06th Apr                     D.dizon                    Hi can you confirm to me if the contact details written there was this number 97595061,, 2 days before i ask 1 of your agent to chenge my contact details.           02:39 PM, 06th Apr                   Mais                   Please give me a minute to check.           02:42 PM, 06th Apr                   Mais                   We would like to inform you that the contact number which is written in your account is +96555765856           02:43 PM, 06th Apr                   Mais                   Could you please confirm which one is the correct one?           02:43 PM, 06th Apr                     D.dizon                    This 97595061 the one im using now           02:43 PM, 06th Apr                     D.dizon                    Since april 4 i ask already 1 of your agent named MD and he confirm that he updated, and yesterday also with mohammad.           02:44 PM, 06th Apr                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:46 PM, 06th Apr                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:46 PM, 06th Apr                   Mais                   We will get in touch with you at the soonest we can           02:47 PM, 06th Apr                     D.dizon                    Kindly please tell for the courier i need my order before 5pm today because i have work at 6pm, Can i provide you the address im here in salmiya block 9, streeth 12 building 25 floor 1 room 3..           02:48 PM, 06th Apr                   Mais                   Sure, please allow us the time and we will do the needful in order to receive your order as soon as we can           02:50 PM, 06th Apr                   Mais                   Is there anything else I can assist you with?           02:51 PM, 06th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:54 PM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6002098