Subject: Ticket Assigned - Conversation with Amira
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 06 Apr 2023 10:23:14 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amira Amira                    Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Amira, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            02:10 PM, 06th Apr                     Amira                    3 rd time           02:11 PM, 06th Apr                     Amira                    Too much wait           02:11 PM, 06th Apr                     Amira                    Hi I tried to use the promo code cp50 since my purchase above 300 but it’s not working           02:11 PM, 06th Apr                   Mais                   Good Afternoon Amira, Thank you for contacting Centrepoint. This is Mais, I will be happy to assist you.           02:11 PM, 06th Apr                   Mais                   We would request you to kindly share with us the images of showing issue.           02:11 PM, 06th Apr                     Amira                    Hi           02:12 PM, 06th Apr                     Amira                             02:12 PM, 06th Apr                     Amira                    My purchase  above 300 but the promo code is not working           02:13 PM, 06th Apr                   Mais                   Please be assured as we have now escalated this issue to our technical team and they are closely working on this to fix it for you.             02:13 PM, 06th Apr                   Mais                   We will get in touch with you at the soonest we can           02:13 PM, 06th Apr                     Amira                    It is announced on your websites           02:13 PM, 06th Apr                     Amira                    Ok how r u going to contact me           02:14 PM, 06th Apr                   Mais                   Please allow us the time so that we can do the needful and you will be updated through your email           02:17 PM, 06th Apr                   Mais                   Is there anything else I can assist you with?           02:19 PM, 06th Apr                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:23 PM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6001864